Data privacy statement

Privacy Statement
Ottobock understands that your privacy is very important to you and Ottobock takes your privacy very seriously. This Privacy Statement is intended to tell you how we collect, protect, and use the information that we receive on the Ottobock US and Canadian website at and It is intended for US and Canadian residents only.

This Privacy Statement was revised on April 18, 2013 and may be subject to change at any time and for any reason. We ask you to review this Privacy Statement each time you visit this web site.

By using this web site, you agree to the terms of this version of this Privacy Statement. Please read our Terms of Use to understand the general rules about your use of this web site. Except as written in any other disclaimers, policies, terms of use, or other notices on this web site, this Privacy Statement and the Terms of Use are the complete agreement between you and Ottobock with respect to your use of this web site. You may be subject to additional terms that may apply when you access particular services or materials on certain areas in this web site, or by following a link from this web site.

Information Ottobock receives
The information we receive, and how we use it, depends on what you do when you use this web site. Ottobock collects and uses the information that you provide, including both personal information or non-personal information (information that does not personally identify you).

Personal information
Personal information is information we collect through this web site that we can use to specifically identify you, such as your: name; birthdate; telephone number; address; e-mail address; information requests and other personal and health-related information about you.

This website allows you to provide us with your personal information or to tell us that you want to be contacted by Ottobock or to participate in an Ottobock activity. For example, you may complete an on-line form to receive information about one of our products, or request a product try out.

Like many websites, the content is adapted to you based on information like “cookies”. Specifically, your IP address will help us identify if you are from the US or Canada so the website can be more helpful to you and provide customized information like specific contact phone numbers.

How Ottobock stores and uses your personal information
Ottobock may store and use your personal information that we collect from you through this web site. Additionally, we may use your personal information to answer your requests; to provide information that you have requested; to contact you with information that might be of interest to you, including information about products and events; or for internal reasons for us to develop and improve products, services and content.

In some cases, we remove the information that identifies you as a single unique individual. Once we have de-identified information, it is non-personal information and we may treat it like other non-personal information. An example of this type of use would be to summarize the number of requests or contacts we receive from the website.

Ottobock may use personal information to enforce this Privacy Statement and other rules about your use of this web site; protect our rights or property; protect someone's health, safety or welfare; or comply with a law or regulation, court order or other legal process.

How Ottobock shares personal information with third parties
In our usual course of business, we will share some personal information with unrelated companies that we hire to perform services or functions for us. For example, we may use different vendors to create content for the website or to deliver the information you requested. In these cases, we provide the vendor with information to process your order such as your name and mailing address. In all cases in which we share your personal information with a third party, we require them to sign and adhere to a confidentiality agreement. We will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide. We will not sell or exchange your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition.

There are times when Ottobock is legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation. Ottobock may also disclose your personal information to third parties when needed to: enforce this Privacy Statement and the other rules about your use of this web site; protect our rights or property; protect someone's health, safety or welfare; comply with laws, regulations, court order or other legal processes;

Besides the terms of this Privacy Statement, Ottobock may retain, disclose, and use personally identifiable information that you give us through this web site in compliance with FDA and other regulations and laws.

What happens if the privacy statement changes?
Please regularly review the privacy statement, as we may change our policies to ensure that we adhere to legal and regulatory requirements.

What is non-personal information?
Non-personal information is information we collect through this web site that does not identify you as an individual person. It may include information about the type of web browser software you use; domain name from which you access the internet; internet address of the web site from which you linked directly to our web site; date and time you visited this web site; pages you visited or search terms used on this web site; or personal information that has been made anonymous by no longer identifying you as an individual.

Please note that if you visit our web site to read or download information about one of our products, we may collect certain non-personal information about you from your computer. This information is collected from your computer's web browser. We may place a text file called a cookie in the browser files of your computer when you visit. The cookie may be stored on your computer's hard drive. The information that we collect using cookies is non-personal information. You may, at any time, decline our cookies if your browser permits.

Ottobock’s use of non-personal information
Non-personal information cannot identify you or be tied to you in any way. Therefore, there are no restrictions on how we can use or share non-personal information. Ottobock is always trying to improve this web site and the people who visit it, so we use non-personal information to help us make this web site more useful to other visitors. We also will use non-personal information for other business purposes including analyzing aggregated data about how visitors use this web site.

How Ottobock respects your privacy on other web sites
This web site may contain links to other Ottobock or non-Ottobock web sites. The links are provided to you for your convenience, but Ottobock does not review, control, or monitor the privacy practices of web sites operated by others. This Privacy Statement does not apply to other web sites, including other Ottobock web sites not operated by our North American region. We are not responsible for the performance of web sites operated by third parties or for your business dealings with them. We recommend that you review each web site's privacy practices and make your own conclusions regarding the adequacy of these practices.

How Ottobock communicates directly with you
Ottobock may occasionally contact you by e-mail, mail or phone if you agree to that contact to provide information regarding products and information that may be of interest to you. In addition, this web site allows you to communicate with us using an online form. If your communication requests a response from us, we will contact you based on the information you provide and the preference you indicate. Our response may include your personal information, including your name, address, etc. We cannot guarantee that our e-mails to you will be secure from unauthorized intercepted by unrelated third parties.

How Ottobock treats the privacy of children
Ottobock cares about protecting the online privacy of children. We will not intentionally collect any personal information (such as a child's name or e-mail address) from children under the age of 13, unless that child’s parent or legally authorized representative has affirmatively given us authorization to do so.

How Ottobock treats web site security
Ottobock takes web site security seriously. We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We remind you that the transmission of information via the internet is not 100% secure or error-free. In particular, e-mail correspondence may not be secure, and you should carefully decide what type of information you send to us.

Contact Ottobock
If you have questions or comments about this Privacy Statement, please call 800 328 4058 and ask to speak to the Ottobock Privacy Officer.

Last updated: April 18, 2013