Compliance

We encourage employees, vendors, customers, and patients to report any suspected compliance violations to the anonymous Compliance Reporting System. If you have any compliance observations to report, please know that you can report any concerns through any of the following reporting channels:

  • Toll-Free Telephone:
    • English speaking USA and Canada: 855-222-4549
    • Spanish speaking USA: 800-216-1288
    • French speaking Canada: 855-725-0002
  • Website: www.lighthouse-services.com/ottobock
  • E-mail: reports@lighthouse-services.com (please include our company’s name with report)
  • Fax: 215-689-3885 (please include our company’s name with report)
  • Reporting App:
    • We offer an app to report your concern. In the App store, use the search term “Anonymous Reporting by Lighthouse Services.” Within the app, use keyword “ottobock” to submit your report. More detailed app instructions are available here.

We have a strict non-retaliation policy.

The Compliance Reporting System allows individuals to submit a report on an anonymous basis and will make every effort to protect the reporter’s identity. Please note, however, that it is possible that the reporter’s identity could become known during the investigation. Nonetheless, retaliation against employees for a report made under the Compliance Reporting System is strictly prohibited. Any employee who retaliates against another employee or witness because of a complaint or because of participation in any investigation, will be subject to corrective action, up to and including termination of employment.