Warranties, Terms of sale, and Credit Application.
1. During the 24th month after delivery of the System, OTTO BOCK will perform a service check-up upon the purchaser’s request. Prerequisites for the utilization of the service check-up or other warranty services are as follows:
(i) OTTO BOCK carries out the service check-up within the prescribed months after delivery;
(ii) no repairs or alterations have been made on the C-Leg® Knee Joint, C-Leg® Tube Adapter, or C-Leg® Batter Charger with AC-Adapter except by OTTO BOCK or by service companies authorized by OTTO BOCK;
(iii) the practitioner provides documented proof that practitioner instructed the patient to complete and submit to OTTO BOCK a warranty claim immediately upon the discovery of any manufacturer’s defects;
(iv) the practitioner includes a detailed description of the problem when returning the knee joint;
(v) the patient and the practitioner have observed the Instructions for Use that were supplied with the product;
(vi) the Service Card is included with the returned knee joint.
Failure to comply with the foregoing requirements may void the Limited Warranty.
